FAQs
Does Samsung offer free shipping?
Yes, Samsung offers free shipping on most items in its online store with only a few exceptions. You can always confirm the shipping options for your purchase before checking out. You can also choose to upgrade your shipping to an expedited service for an additional fee.
Is there a Samsung student discount?
Yes, and it's not just students that can save. Any Students, military personnel, government staff, healthcare professionals, and first responders can get 30% off their Samsung orders. To take advantage of this discount on your Samsung order, you'll need to verify your status through the Samsung website with a valid work or educational email address.
Is there a Samsung trade in service?
Yes, Samsung will buy old devices from customer (Samsung or otherwise) in exchange for store credit. You can get up to $350 in store credit for selected products, which can then be redeemed against future purchases to get a discount. Samsung will buy smartphones, laptops, tablets, smartwatches & more from a wide range of popular brands, meaning you can save no matter what brands you've chosen before.
Does Samsung price match?
Yes, if you find a product at a cheaper price through another vendor but have already purchased the same item from Samsung, reach out to Samsung support and ask if the company can reimburse the difference. This is another way to take your total cost down but it definitely takes more work than other methods listed here.
Does Samsung offer a warranty for their products?
Yes, Samsung does offer a warranty on products purchased through its website. The warranty will usually vary between products. So it’s important to confirm your warranty terms with Samsung to make sure you know the extent of your coverage before you make your purchase. You can reach out to Samsung customer support directly to learn more about your warranty.
Does Samsung accept returns?
Yes, Samsung does accept returns on orders. Users can return products purchased on the web store or Shop App to Samsung. In most cases, you can submit a return request up to 15 days after the order. Some items, like vacuums, have a larger window of 30 days in which you can submit a return request. returns are free - just let their team know that you'd like to return your product and they'll send you a pre-paid returns label within 48 hours. Once you've received your pre-paid shipping label you'll then have another 15 days to print and mail your items.
How do I contact Samsung customer service?
If you want to get in touch with Samsung customer service, you'll need to head to their website and find the Contact Us page. From here, you'll be able to choose from different topics. Pick the one best suited to your query and Samsung will offer advice and any necessary contact details from here.
Hints and tips
Snap up a Samsung sale: You'll see Samsung sales running throughout the year, with events around key holidays like New Year's, Christmas, Black Friday & Cyber Monday as well as third-party events like Amazon Prime Day. These often offer huge discounts of up to 70% off across the Samsung range as well as exclusive offers on certain purchases.
Shift old tech with Samsung Trade-In: Got old devices you no longer use? Hand them over through the Samsung Trade-In scheme to net up to $200 in store credit. You can trade in all kinds of devices, from smartphones & tablets to wearables & laptops.
Buy refurbished devices: Samsung also offers a selection of refurbished devices at discounted prices through its website. This hardware isn't new but has been repaired to bring it as close to new condition as possible, then tested to meet certain standards. Samsung often sells refurbished devices at up to 30% off and includes 1-year warranties as a minimum.
Take advantage of Samsung Rewards: When you sign up for the Samsung web store or Shop App, your account will begin to accumulate Samsung Rewards points when you buy eligible products. Points can take up to 30 days to appear on your account and can be redeemed at a later date on future purchases and you can earn up to 2% back in Rewards depending on your purchase.
Refer a friend to Samsung: When you refer a friend to Samsung, they'll get 5% off their purchase and you'll receive up to $1,000 in Samsung rewards, making it well worth spreading the word.
Catch a cashback deal: You'll occasionally see cashback deals on certain Samsung products that can net you up to $200 back in store credit when you buy those products. These are especially handy for regular shoppers who like to buy new devices.
How to use Samsung promo codes
1. Select the Samsung promo code you want to use and click "Get Code".
2. Copy this code for later, then heads over to the Samsung website to start shopping.
3. Add the items you want to purchase to your Samsung cart.
4. When you have everything, open the cart and proceed to the checkout screen as if you were ready to complete your order.
5. Look for the section titled “Enter Promo/Referral Code(s) Here” under the “Order Summary” heading.
6. Enter the promo code or coupon you want to use and click “Apply” to redeem the coupon.
7. Your basket value will be lowered to reflect your discount. Proceed through the checkout as normal to complete your order.
